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The products are tested by the manufacturer at the time of packaging , by the will ' of Alpencaccia , but if an item purchased Delivery presented a defect , we will replace it.
All products have a 60 day guarantee , which covers only manufacturing defects and in no way , can be put forward requests for reimbursement or replacement for damage to a product caused by improper use on the part of the object ' user.

The packs made ​​( for whatever reason) to " ALPENCACCIA " must necessarily be shipped in " free port " (ie with the shipping charges paid by the customer ) .

The customer must take care to make the object , creating a package (possibly the original ) to be able to be handled by couriers, so that there is no tampering or accidental breakage during shipping.

It is understood that the package travel at the sole risk of the sender. In the event that a package delivered to Alpencaccia is visibly tampered with, we will be forced to refuse the pickup.

Verify actual " manufacturing defect " of the product we will refund the Customer the object in perfect working order , at our expense .
The objects tampered with , disassembled, modified by the customer or a third party will lose any form of warranty and will be treated as objects in assistance .
In the event that the defect was not clearly connected to a manufacturing defect , we will return the same to the customer by applying the shipment to the customer.
For the methods return information see the sections " refunds " .


Where were you request a warranty and we will be shipped the item , our technicians will do the assessments to decide whether a product can ' be treated under warranty or not.